Encryption Management

Encryption Management provides for the installation, configuration, and management of encryption solutions for County data at rest on servers, workstations, laptops, and removable media to support risk reduction, data integrity, and compliance.

• What are the features provided by this service?
  • Implementation of end point licenses.
  • Configuration and management of the following services:
    • Full disk end point encryption solutions for Workstations and Laptops
    • Removable Media encryption solution
    • File and Folder encryption for server locations
    • Integration with Active Directory
    • Key and passphrase management
    • Encryption software license procurement
    • Encryption software license management
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• What are the requirements/pre-requisites for this service?
  •  ITS management of the systems holding the data.
  • Purchase of the encryption product licenses required.
  • Knowledge and categorization of the data requiring encryption.
  • Location of data in the supported environments, ie. MS windows systems, supported removable data devices, etc.
• What is the turn around time for service delivery?
  • This is dependent upon the specific requirements and complexity of the request.
• What are the responsibilities of customer?
  • Business requirements document including the scope of the desired certificate implementation.
  • Designated department contact and project management resource.
  • Possible rollout support if available.
  • Participation in regular status meetings.  
• When is this service available?
  • Available Upon Request
• What is the usual response time for this service?
  • Dependent upon the nature and size of the request
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• Who is the support owner for this service?
  • Shawn McClure
• What are the support hours for this service?
  • 8:00am-4:30pm Monday-Friday
• What is the cost for this service?
  • Costs may be incurred based upon the scope of the implementation and any additonal software required
• Does this service require cost approval?
  • Depending on the amount, approvals could be required by either department administration or the IT Steering Committee.
• What is the cost approval process?
  • Handled by IT Steering Committee and Department Heads.