Remote Access

The Remote Access service allows users access to select Shelby County Government business systems while, offsite or out-of-office.

• What are the features provided by this service?
  • Remote control of office PC
  • Access authorized business systems via the internet or mobile technology, as if you were in the office or onsite
• How do I request or access this service?
  • For County Employees: Have a manager or supervisor submit a Computer Access Request Form to ITS and attach a signed copy of the Acceptable Use Policy and VPN Request Form.
  • For Vendors: Have a Shelby County sponsor submit a Computer Access Request Form to ITS and attach a signed copy of the Acceptable Use Policy, VPN Request Form, and  Confidential Data Vendor Agreement.
• What are the requirements/pre-requisites for this service?
  • Vendors must have a County Sponsor.
• What is the turn around time for service delivery?
  • 16 Business Hours
• What are the responsibilities of customer?
  • Adherence to Acceptable Use Policy.
• When is this service available?
  • Available 24/7 *Except during scheduled maintenance windows.
• What is the usual response time for this service?
  • N/A
• How do I get help with this service?
  • Contact ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope
• What are the support hours for this service?
  • 7:00am - 5:00pm, Monday - Friday.
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
• What is the cost for this service?
  • N/A
• Does this service require cost approval?
  • N/A
• What is the cost approval process?
  • N/A