Software Procurement & Deployment
ITS provides software procurement & deployment services from small desktop applications to server installed Enterprise applications.
- What are the features provided by this service?
- ITS maintains software licensing and media as needed to ensure productivity that is unique to each departments needs.
- How do I request or access this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- Applications must be compatible with currently supported enterprise software policies.
- What is the turn around time for the service delivery?
- ISLA Terms.
- What are the responsibilities of customer?
- Provide fund/org/account for inter-department billing process.
- When is this service available?
- Normal business hours.
- What is the usual response time for this service?
- ISLA Terms.
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Jeff Yallope.
- What are the support hours for this service?
- Normal business hours.
- What is the cost for this service?
- Cost depends on the software requested.
- Does this service require cost approval? If yes, what is the cost approval process?
- Must be approved by department head/stake holder.
- Department must provide a Internal Billing Account.