Disaster Recovery & Business Continuity

A documented strategy for revovering the IT infrastructure or business application in case  of an emergency, contingency event,  or disaster.

• What are the features provided by this service?
  • Provide a sense of security
  • Minimizing risk of delays
  • Provide a standard for testing the plan
  • Minimizing decision-making during a disaster
  • Reducing potential legal liabilities
  • Lowering unnecessarily stressful work environment
  • Strategies for preventive measures, detective measures, and corrective measures
• How do I request or access this service?
  • N/A.
• What are the requirements/pre-requisites for this service?
  • Have a thorough understanding of the business process and components of each activity. Be willing and able to commit the necessary resources to the project.
• What is the turn around time for service delivery?
  • This is defined by assigned priority, project scope, and resource availability
• What are the responsibilities of customer?
  • Provide organizational representative to work with  ITS in provisioning and delivery of  services
• When is this service available?
  • This is defined by assigned priority, project scope, and resource availability
• What is the usual response time for this service?
  • 8 Hours.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• Who is the support owner for this service?
  • Steve Solaas.
• What are the support hours for this service?
  • 7:00am - 5:00pm Monday - Friday.
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
• What is the cost for this service?
  • Costs could be incurred depending on the specific details of the request.
• Does this service require cost approval?
  • Must be approved by requesting department administration.
• What is the cost approval process?
  • If necessary, the cost approval will be part of the Service Request process.