Electronic Document Management

Provide the ability to store, retrieve, organize, and manage documents electronically.

• What are the features provided by this service?
  • Provide secure storage and retrieval capabilities.
  • Document searches can be performed by keyword or in many cases, by searching the contents of the document.
  • Allows documents to be versioned, redacted, and accessed simultaneously by different people at different locations.
  • Ability to create document centric workflows that can automate manual, paper driven processes.
  •  Supports disaster recovery efforts.
  •  Can often provide integration between different systems.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Have an understanding on the types of documents to be stored and be willing and able to commit the necessary resources to the project.
• What is the turn around time for service delivery?
  • This is dependent upon the specific requirements and complexity of the request.
• What are the responsibilities of customer?
  • Customer must have a clear understanding of what documents will be stored, how they will be managed, and who should have access.
  • Must be willing to meet and participate during design, development, testing, and implementation phases.
  • Must be willing to perform assigned action items within an agreed upon time period.
• When is this service available?
  • Available upon request.
• What is the usual response time for this service?
  • 8 Hours.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• Who is the support owner for this service?
  • Jason Hamm.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday
• What is the cost for this service?
  • Costs could be incurred depending on the specific details of the project.
  • Sometimes scanning hardware is required and additional licensing may be needed.
• Does this service require cost approval?
  • Depending on the cost, approvals could be required by either department administrator or the IT Steering Committee.
• What is the cost approval process?
  • If necessary, the cost approval will be part of the Service Request process.