DNS
This service provides internet accessible user friendly names such as www.shelbycountytn.gov.
- What are the features provided by this service?
- Unique website naming and branding Properly registered and licensed for use
- How do I request or access this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- N/A.
- What is the turn around time for service delivery?
- This is dependent upon the specific requirements and complexity of the request. On average, it takes 4 weeks to deliver the service.
- What are the responsibilities of customer?
- Provide organizational representative to work with ITS in provisioning and delivery of services
- When is this service available?
- Available upon request
- What is the usual response time for this service?
- 8 Hours
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- Who is the support owner for this service?
- Steve Solaas
- What are the support hours for this service?
- 7:00am - 5:00pm, Monday - Friday.
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
- What is the cost for this service?
- Costs could be incurred depending on the specific details of the request.
- Does this service require cost approval?
- Must be approved by requesting department administration.
- What is the cost approval process?
- If necessary, the cost approval will be part of the Service Request process.