Wireless Networking

The Wireless Networking service provides access to internal County network resources for approved users and hardware to facilitate County business processes.

• What are the features provided by this service?
  • Remote control of office PC
  • Access authorized business systems via the internet or mobile  technology, as if you were in the office or onsite.
• How do I request or access this service?
  • For County Employees:
    Contact Service Desk
  • For Guests:
    Contact county employee liaison
• What are the requirements/pre-requisites for this service?
  • Wireless capability with WPA encryption.
• What is the turn around time for service delivery?
  • 16 Business Hours
  • Guests: performed by Self Registration
• What are the responsibilities of customer?
  • Adherence to Acceptable Use Policy.
• When is this service available?
  • Available 24/7
• What is the usual response time for this service?
  • 8 Hours
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours and documentation needed for this service?
  • 7:00am-5:00pm, Monday-Friday
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
• What is the cost for this service?
  • Cost of Hardware if necessary.
  • Wireless access point and cabling.
• Does this service require cost approval? If yes, what is the cost approval process?
  • Must be approved by department administrator.
  • The cost approval process is a part of Service Request process..