Contract Management

Assisting customers in the identification and review of various technical aspects of a contract to determine if it is in accordance with the agreed upon contract guidelines.

• What are the features provided by this service?
  • Contract Negotiation and Evaluation.
  • Identify key points and controls to ensure successful execution of purchased product or service.
  • Define timeline and milestones.
  • Establish points of authority for problem determination and issue resolution.
  • Ensure appropriate penalties and incentives are defined if needed.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Agreed upon Contract between Shelby County Government and a vendor.
  • Selection of vendor through the bid, RFP, or single sole source process.  
• What is the turn around time for service delivery?
  • N/A.
• What are the responsibilities of customer?
  • Business requirements document.
  • Monitor Project Plan and schedule.
  • Participation in regular status meetings with the vendor.
  • Determine completion of milestones.
  • Authorize payments per contract agreement.      .
• When is this service available?
  • Upon request.
• What is the usual response time for this service?
  • N/A.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • IT Services Project Lead.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday
• What is the cost for this service?
  • N/A.
• Does this service require cost approval? If yes, what is the cost approval process?
  • N/A.