Technical Requirements Analysis
Assess a system's design to meet operational, functional, and business requirements of Shelby County Government
- What are the features provided by this service?
- Review of network infrastructure
- Review of applications
- Review of hardware and software
- How do I request or access this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- N/A.
- What is the turn around time for service delivery?
- This is defined by assigned priority, project scope, and resource availability
- What are the responsibilities of customer?
- Provide organizational representative to work with ITS in provisioning and delivery of services
- When is this service available?
- Available upon request
- What is the usual response time for this service?
- Dependent upon the nature of the request.
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- Who is the support owner for this service?
- Steve Solaas
- What are the support hours for this service?
- 7:00am - 5:00pm, Monday - Friday.
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
- What is the cost for this service?
- N/A.
- Does this service require cost approval?
- N/A.
- What is the cost approval process?
- N/A.