Certificate Management

Web Server certificate services

• What are the features provided by this service?
  • Provision certificates for secure communication with Web servers.
  • Manage certificates for secure communication with Web servers, and Deploy certificates for secure communication with Web servers. 
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Approval from the department or organization for costs identified and to permit ITS privileged permissions to the systems running the issued certificates.
• What is the turn around time for service delivery?
  • This is dependent upon the specific requirements and complexity of the request.
• What are the responsibilities of customer?
  • Business requirements document including the scope of the desired cerificate implementation.
  • Designated department contact and project management resource.
  • Possible rollout support if available.
  • Participation in regular status meetings.    
• When is this service available?
  • Available Upon Request
• What is the usual response time for this service?
  • Dependent upon the nature and size of the request
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Shawn McClure.
• What are the support hours for this service?
  • 24x7
• What is the cost for this service?
  • Costs may be incurred based upon the scope of the implementation.
• Does this service require cost approval?
  • Depending on the amount, approvals could be required by either department administration or the IT Steering Committee.
• What is the cost approval process?
  • Handled by IT Steering Committee and Department Heads.