File Transfer
Provide a secure and unsecured service to transfer files from one location to the next using multiple protocols.
- What are the features provided by this service?
- SFTP.
- Web browser transfers via HTTPS.
- How do I request or access this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- What are the requirements/pre-requisites for this service?
- N/A.
- What is the turn around time for service delivery?
- 16 Hours.
- What are the responsibilities of customer?
- Provide access to the files to be transferred.
- When is this service available?
- Available 24/7.
- What is the usual response time for this service?
- 8 Hours.
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Jeff Yallope.
- What are the support hours for this service?
- 7:00am - 5:00pm
- Monday - Friday.
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back
- What is the cost for this service?
- N/A.
- Does this service require cost approval? If yes, what is the cost approval process?
- N/A