Application Integration
Simplify manual workflows and business processes through automated sharing of data between different systems.
- What are the features provided by this service?
- Transfer data between systems or applications.
- Automate manual data entry into Line of Business applications.
- Tie dissimilar systems together and keep the systems in sync and up to date.
- How do I request or access this service?
- Contact ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- Need approval from the other Service and/or Business Owner for data transfer where applicable.
- What is the turn around time for service delivery?
- This is dependent upon the specific requirements and complexity of the request.
- What are the responsibilities of customer?
- Customer must have a clear understanding of all of the business processes that will be affected by the data transfer.
- Must be willing to meet and participate during design, development, testing, and implementation phases.
- Must be willing to perform assigned action items within an agreed upon time period.
- When is this service available?
- Available upon request.
- What is the usual response time for this service?
- 8 Hours
- How do I get help with this service?
- Contact ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Smita Sompalli
- What are the support hours for this service?
- 8:00am-4:30pm, Monday-Friday
- What is the cost for this service?
- Costs could be incurred depending on the specific details of the integration.
- Does this service require cost approval?
- Depending on the cost, approvals could be required by either department adminstrator or the IT Steering Committee.
- What is the cost approval process?
- If necessary, the cost approval will be part of the Service Request Process.