Elevator Access

Elevator Access allows employees and vendors elevator access from the garage level to Mayor's floor and Information Technology data center.

• What are the features provided by this service?
  • Controlled access to service elevator from the garage levels, with permitted floors, time of day and day of week restrictions.
  • Security approved access to Mayor's floor and ITS datacenter. 
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• What are the requirements/pre-requisites for this service?
  • Request must be authorized by Department Administrator, Division Director or Executive Officer.
• What is the turn around time for service delivery?
  • 16 Business Hours
• What are the responsibilities of customer?
  • Schedule an appointment with ITS to go through the finger print registration process.
• When is this service available?
  • Service is available as defined by particular user access level.
• What is the usual response time for this service?
  • 8 Hours
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  •  7:00am-5:00pm
  • Monday-Friday
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the messange and call you back.
• What is the cost for this service?
  • N/A.
• Does this service require cost approval?
  • N/A.
• What is the cost approval process?
  • N/A