RFP Management

RFP Management involves working with Departments and/or Officials in the development of a Request for Proposals(RFP). This ranges from answering questions about the process to complete development of the  RFP.

• What are the features provided by this service?
  • Preparation, development and evaluation of the proposal.
  • Consultation on the development of scorecards.
  • Assistance in evaluating vendor responses as well as answering questions about the RFP process. 
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Approved Funding Source.
• What is the turn around time for service delivery?
  • This is dependent upon the specific requirements and complexity of the request.
• What are the responsibilities of customer?
  • Business requirements document.
  • Review the Request for Proposal.
  • Identify a primary point of contact and participants to work with Information Technology Services.
  • Create Scorecard.
  • Participate in the proposal evaluation process..
• When is this service available?
  • Upon request.
• What is the usual response time for this service?
  • N/A.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • IT Services Project Lead.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday
• What is the cost for this service?
  • N/A.
• Does this service require cost approval? If yes, what is the cost approval process?
  • N/A.