Anti-Virus Management Managed Services

This provides full service malware monitoring that safequards networks and applications servers from malicious software and content.

• What are the features provided by this service?
  •  Implementation of end point licenses.
  • Configuration and management of the following services :
    • Email malware monitoring.
    • Signature and activity based monitoring of workstations, servers, and removable media placed in these systems for malware.
    • Automated alerting for identified malware.
    • Automated quarantining of identified malware.
    • Automated monitoring for signature status.
    • Automated monitoring for application status.
    • Reporting and forensics for malware events.
    • Response activities for malware events such as workstations isolation, rescanning, reformatting if necessary, etc.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• What are the requirements/pre-requisites for this service?
  • Approval from the department or organization for any costs identified and to permit ITS administrative access to the systems being managed. This service also requires full management of the workstation and server environment by ITS.
• What is the turn around time for service delivery?
  • This is dependent upon the specific requirements and complexity of the request.
• What are the responsibilities of customer?
  • Business requirements document including the scope of the desired Anti-Virus Management.
  • Designated department contact and project management resource.
  • Possible rollout support if available.
  • Participation in regular status meetings.    
• When is this service available?
  • Available Upon Request
• What is the usual response time for this service?
  • Dependent upon the nature and size of the request
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
• Who is the support owner for this service?
  • Shawn McClure
• What are the support hours for this service?
  • 24x7
• What is the cost for this service?
  • Costs may be incurred based upon the scope of the implementation and any additonal software required.
• Does this service require cost approval?
  • Depending on the amount, approvals could be required by either department administration or the IT Steering Committee.
• What is the cost approval process?
  • Handled by IT Steering Committee and Department Heads.