Application Hosting & Deployment
Provides server infrastructure and support required to host a requested application. Hosting can include Web and databases applications.
- What are the features provided by this service?
- 24/7 monitoring
- Climate control
- Backup recovery
- Problem resolution
- Patch management
- Capacity planning
- Cross-platform integration services
- System Performance Tuning
- High-availability design to minimizes access interruptions. "
- How do I request or access this service?
- Contact ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- Have a thorough understanding of the business process and components of each activity.
- Be willing and able to commit the necessary resources to the project.
- What is the turn around time for service delivery?
- This is dependent upon the specific requirements and complexity of the request. On average, it takes 4 weeks to deliver the service.
- What are the responsibilities of customer?
- Identify the primary point of contact with ITS in coordinating the activities being performed by the service.
- Must be willing to meet and participate in requirements gathering and testing phases by providing their valuable inputs
- When is this service available?
- Available upon request
- What is the usual response time for this service?
- 8 Hours
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- Who is the support owner for this service?
- Steve Solaas.
- What are the support hours for this service?
- 7:00am - 5:00pm, Monday - Friday.
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
- What is the cost for this service?
- Costs could be incurred depending on the specific details of the project.
- Does this service require cost approval?
- Depending on the amount, approvals could be required by either department administration or the IT Steering Committee.
- What is the cost approval process?
- If necessary, the cost approval will be part of the Service Request process.