Desktop and Laptop Support

This service provides for the the support of desktop computers, mobile computers, and their associated peripherals.  This includes removal of computer or telecom equipment from service. SCGITS manages the administration of all end-user components.

• What are the features provided by this service?
  • Backup and restoration of critical workstations
  • Break/fix/warranty hardware and software support
  • Installation and configuration for standard hardware and software
  • Procurement and relocation assistance
  • Scheduled software maintenance and emergency security patch updates of enterprise desktop productivity applications
  • Schedule and arrange for physical removal of equipment for processing.
  • Gather  necessary information to initiate transfer of equipment
  • Data removal according to policy
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Signed iSLA agreement.
• What is the turn around time for service delivery?
  • Per iSLA terms.
• What are the responsibilities of customer?
  • Per iSLA terms.
• When is this service available?
  •  Per iSLA terms.
• What is the usual response time for this service?
  • Per iSLA terms.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • 24x7x365
• What is the cost for this service?
  • Per iSLA terms.
• Does this service require cost approval? If yes, what is the cost approval process?
  • N/A