Print Service
Provides the efficient and effective management of printing services for Shelby County Government procured devices such as high-volume printers, copiers, scanners, and multi-function devices.
- What are the features provided by this service?
- Requirements assessment to ensure an adequate solution.
- Hardware installation, replacement, and repair.
- Toner replacement and fax support for selected multifunction devices.
- How do I request or access this service?
- Contact ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- Sufficient network cabling is required to properly configure the printer hardware.
- What is the turn around time for service delivery?
- ISLA Terms.
- What are the responsibilities of customer?
- Provide fund/org/account for inter-department billing, and nominate a contact person to coordinate installations.
- When is this service available?
- Normal business hours.
- What is the usual response time for this service?
- ISLA Terms.
- How do I get help with this service?
- Contact ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Jeff Yallope.
- What are the support hours for this service?
- 7:00am - 5:00pm, Monday - Friday.
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. Customer Support On-Call Technician who receives the message will call you back.
- What is the cost for this service?
- Cost depends on the printer hardware requirements and any needed network cabling.
- Does this service require cost approval? If yes, what is the cost approval process?
- Request Department Heads must be in agreement with costs.
- Department must provide a Internal Billing Account