Hardware Procurement & Deployment

ITS provides hardware procurement & deployment services, providing users with enterprise-class computer hardware and peripherals pre-approved for connection to the county domain.

• What are the features provided by this service?
  • Requirements assessment to ensure an adequate solution.
  • Hardware installation, replacement, and repair 24/7 support - Phone and Onsite.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Hardware must be compatible with the users environment, enterprise class configuration, and observe all security protocols.
• What is the turn around time for service delivery?
  • ISLA Terms.
• What are the responsibilities of customer?
  • Provide fund/org/account for inter-department billing, and nominate a contact person to coordinate installations.
• When is this service available?
  • Normal business hours.
• What is the usual response time for this service?
  • ISLA Terms.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • Normal business hours.
• What is the cost for this service?
  • Cost depends on the hardware requested.
• Does this service require cost approval? If yes, what is the cost approval process?
  • Must be approved by department head/stake holder.
  • Department must provide a Internal Billing Account.