Compliance Management
Support and oversight of risk assessment activities to identify, and recommend remediation for risks affecting systems and processes, particularly as relate to specific compliance frameworks such as PCI DSS and HIPAA.
- What are the features provided by this service?
- Data Compliance Risk Assessment Project Management Services and assistance including;
- Solution project initiation (for IT Specific required solutions).
- Risk Assessment process oversight.
- Contract creation.
- Vendor selection.
- Request For Proposal generation.
- Risk Assessment scoping.
- Data Compliance Risk Assessment Project Management Services and assistance including;
- How do I request or access this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- What are the requirements/pre-requisites for this service?
- Approval from the department or organization to perform data discovery and risk review processes.
- What is the turn around time for service delivery?
- This is dependent upon the specific requirements and complexity of the request.
- What are the responsibilities of customer?
- Business requirements document.
- Designated department contact and information source.
- Monitor Project Plan and schedule.
- Participation in regular status meetings. .
- When is this service available?
- Available upon request.
- What is the usual response time for this service?
- Dependent upon the nature of the request.
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Shawn McClure.
- What are the support hours for this service?
- 8:00am-4:30pm, Monday-Friday
- What is the cost for this service?
- Costs will be incurred based upon the scope of the assessment and cost of third party assessment support.
- Does this service require cost approval?
- Depending on the amount, approvals could be required by either department administration or the IT Steering Committee.
- What is the cost approval process?
- Handled by IT Steering Committee and Department Heads.