Workflow Automation

The ability to create electronic workflow processes that help to automatic otherwise manual business activities and processes.

• What are the features provided by this service?
  • Ability to automate manual business processes by creating electronic, technology based solutions.
  • Create electronic forms that help capture the initial information and can drive the automated business process.
  • Improve efficiency and data accuracy by creating formulas and business rules to eliminate human error and data entry mistakes.
  • Reduce resource costs associated with manual data entry tasks and processes.
  • Support data integration activities between systems.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Have a thorough understanding of the business process and components of each activity. Be willing and able to commit the necessary resources to the project.  
• What is the turn around time for service delivery?
  • This is dependent upon the specific requirements and complexity of the request.
• What are the responsibilities of customer?
  • Customer must have a clear understanding of how the existing business process works.
  • Must be willing to meet and participate during design, development, testing, and implementation phases.
  • Must be willing to perform assigned action items within an agreed upon time period. 
• When is this service available?
  • Available upon request.
• What is the usual response time for this service?
  • 8 hours.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jason Hamm.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday
• What is the cost for this service?
  • Costs could be incurred depending on the specific details of the project.
• Does this service require cost approval? If yes, what is the cost approval process?
  • Depending on the cost, approvals could be required by either department administrator or the IT Steering Committee.
  • If necessary, the cost approval will be part of the Service Request process.