Relocation Services

Information Technology Services will coordinate and manage the move of desktop equipment. This includes disconnection, transport, and reconnection of the equipment due to the physical relocation of Shelby County offices. Equipment includes computers, printers, phones, and related devices.

• What are the features provided by this service?
  • Ensures everyone’s equipment gets where it should.
  • Coordinates design and installation of voice/data cabling as required.
  • Setting up peripherals in the new location.
  • Assistance with phone moves.
  • Re-establish internet connection (where applicable).
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • N/A.
• What is the turn around time for service delivery?
  • 60 Business Hours.
• What are the responsibilities of customer?
  • Customers should ensure that their designated originating area is clean and free of obstructions prior to the equipment move.
  • Customers should have the destination location clearly denoted in the Service Desk work order. Schematics are preferred.
• When is this service available?
  • During normal business operating hours.
• What is the usual response time for this service?
  • N/A.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday
• What is the cost for this service?
  • Relocations requiring vendor services (phone reprogramming, copiers/MFD moves etc.)  may incur charges.
• Does this service require cost approval? If yes, What is the cost approval process?​
  • N/A.