Business Analysis

Business Analysis is the process of identifying business need(s) as well as finding solutions for that need through a series of related tasks and deliverables that meet the stakeholders or business requirements.

• What are the features provided by this service?
  • Clearly define the scope of the business need(s).
  • Provide assistance in the preparation of the business case or plan.
  • Requirements gathering in accordance with the business needs of the department or organization.
  • Provide assistance in the technical specifications of the business solution.
  • Provide assistance in the implementation of the business solution.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • N/A.
• What is the turn around time for service delivery?
  • This is defined by assigned priority, project scope, and resource availability.
• What are the responsibilities of customer?
  • Assist in defining the business scope.
  • Assist in the documentation of the analysis process.
• When is this service available?
  • Available upon request.
• What is the usual response time for this service?
  • Dependent upon the nature of the request.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • ITS Services Project Lead.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday 
• What is the cost for this service?
  • N/A.
• Does this service require cost approval? If yes, what is the cost approval process?
  • N/A.