Project Management

Project Management is the management of an activity that result in the creation of a product or service.

• What are the features provided by this service?
  • Clearly defines the Project's scope.
  • Identify key points and controls to ensure successful execution of the project.
  • Provide a summary list of milestones and dates for each milestone.
  • Identify and manage the risks associated with the project. 
  • Determine how software and/or hardware will be procured and managed.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Approval by the CIO or IT Steering Committee.
• What is the turn around time for service delivery?
  • This is defined by assigned priority, project scope, and resource availability.
• What are the responsibilities of customer?
  • Build a business case and any associated documentation.
  • Assist in creating a project plan.
  • Identify a primary department contact and any other resources committed to working with Information Technology Services.
• When is this service available?
  • Dependant upon on Priority.
• What is the usual response time for this service?
  • Dependant upon the nature of the request.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • IT Services Project Lead.
• What are the support hours for this service?
  • 8:00am-4:30pm, Monday-Friday
• What is the cost for this service?
  • No Applicable costs. 
• Does this service require cost approval? If yes, what is the cost approval process?
  • N/A.