GIS Management
We offer various customizations that fill gaps that are not part of default ESRI products. We build custom applications that are efficient, easy to use, and tailored to the client’s needs.
- What are the features provided by this service?
- Web applications based on Local Government Information Model templates with added customizations.
- Story Maps, Mobile apps.
- Database design and maintainance.
- How do I request or access this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov
- What are the requirements/pre-requisites for this service?
- Need approval from the other Service and/or Business Owner for data transfer where applicable.
- What is the turn around time for service delivery?
- This is dependent upon the specific requirements and complexity of the request.
- What are the responsibilities of customer?
- Customer must have a clear understanding of all of the business processes that will be effected by the data transfer.
- Must be willing to meet and participate during design, development, testing, and implementation phases.
- Must be willing to perform assigned action items within an agreed upon time period.
- When is this service available?
- Available upon request.
- What is the usual response time for this service?
- 8 Hours
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Praneeth Nangunoori
- What are the support hours for this service?
- 8:00am-4:30pm, Monday-Friday
- What is the cost for this service?
- Costs could be incurred depending on the specific details of the integration.
- Does this service require cost approval?
- Depending on the cost, approvals could be required by either department adminstrator or the IT Steering Committee.
- What is the cost approval process?
- If necessary, the cost approval will be part of the Service Request Process.