Server Hosting

Server Hosting is a service that provide a secure, climate-controlled environment for server hosting.

• What are the features provided by this service?
  • 24/7 monitoring
  • Climate control
  • Backup recovery
  • Problem resolution
  • Patch management
  • Capacity planning
  • Cross-platform integration services
  • System Performance Tuning
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • N/A.
• What is the turn around time for service delivery?
  • 16 Business Hours.
• What are the responsibilities of customer?
  • Customer must know what business functions they expect out of the systems that are being hosted.
• When is this service available?
  • Available 24/7
• What is the usual response time for this service?
  • 8 Hours
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • 7:00am-5:00pm
  • Monday-Friday
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
• What is the cost for this service?
  • Software licensing cost.
  • Software Maintenance cost.
  • Initial Hardware provisioning.
• Does this service require cost approval? If yes, what is the cost approval process?
  • For large projects:
    IT Steering Committee
  • For small projects:
    Department Heads
  • The cost approval process is handled by IT Steering Committee and Department Heads.