The Shelby County Email service provides a simple way to communicate and get things done by offering a secure, reliable, business-class email solution to meet your needs.
- What are the features provided by this service?
- Calendar
- Resource Scheduling
- Inbox
- Spam Filtering
- Virus Protection
- Web Email
- 50mb Storage Limit, more available upon request
- 50mb limit for attachments
- How do I request or access this service?
- Have a manager or supervisor submit a Computer Access Request Form.
- What are the requirements/pre-requisites for this service?
- N/A.
- What is the turn around time for service delivery?
- 16 Business Hours
- What are the responsibilities of customer?
- Need to maintain mailbox and adherence to Acceptable Use Policy.
- When is this service available?
- Available 24/7(Except during scheduled maintenance windows).
- What is the usual response time for this service?
- 8 Hours
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
- Who is the support owner for this service?
- Jeff Yallope.
- What are the support hours for this service?
- 7:00am-5:00pm, Monday-Friday
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
- What is the cost for this service?
- N/A.
- Does this service require cost approval?
- N/A.
- What is the cost approval process?
- N/A