Smartphone and Mobile Device

Allows employees to use Shelby County owned cellular devices that require a subscription through a carrier such as Verzion, AT&T etc. in support of their business functions.

• What are the features provided by this service?
  • Cellular wireless devices include:
    •  Smart phone
    • Cell phone
    • USB modems and Wi-Fi 'hot-spots'
    • Pager Personal Digital Assistant (PDA)
    • Vehicle tracking (GPS) devices.
  • Information Technology Services provides:
    • Acquisition of the wireless device.
    • Service contract negotiations.
    • User training, 1st level support and problem resolution for the wireless device.
    • Maintenance of the server and software needed for vehicle tracking.
    • Desktop synchronization with Microsoft Office, where required.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Request must be authorized by Department Administrator, Division Director or Executive Officer.
• What is the turn around time for service delivery?
  • 37.5 Business Hours
• What are the responsibilities of customer?
  • Adherence to Acceptable Use Policy.
• When is this service available?
  • Available 24/7, depending upon cellular carrier signal availability.
• What is the usual response time for this service?
  • N/A.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • 7:00am-5:00pm
  • Monday-Friday
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the messange and call you back..
• What is the cost for this service?
  • Cost of the hardware and service plan to be absorbed by user's department.
• Does this service require cost approval? If yes, what is the cost approval process?
  •  This sevice require cost approval. Request must be authorized by Department Administrator, Division Director or Executive Officer.