Wireless Networking
The Wireless Networking service provides access to internal County network resources for approved users and hardware to facilitate County business processes.
- What are the features provided by this service?
- Remote control of office PC
- Access authorized business systems via the internet or mobile technology, as if you were in the office or onsite.
- How do I request or access this service?
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For County Employees:
Contact Service Desk -
For Guests:
Contact county employee liaison
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For County Employees:
- What are the requirements/pre-requisites for this service?
- Wireless capability with WPA encryption.
- What is the turn around time for service delivery?
- 16 Business Hours
- Guests: performed by Self Registration
- What are the responsibilities of customer?
- Adherence to Acceptable Use Policy.
- When is this service available?
- Available 24/7
- What is the usual response time for this service?
- 8 Hours
- How do I get help with this service?
- Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to [email protected].
- Who is the support owner for this service?
- Jeff Yallope.
- What are the support hours and documentation needed for this service?
- 7:00am-5:00pm, Monday-Friday
- For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
- What is the cost for this service?
- Cost of Hardware if necessary.
- Wireless access point and cabling.
- Does this service require cost approval? If yes, what is the cost approval process?
- Must be approved by department administrator.
- The cost approval process is a part of Service Request process..