PC Refresh

Computer replacement program that provides  a fully maintained and current technology-based desktop computer and software environment to each county employee.

• What are the features provided by this service?
  • All cost of PCs, peripherals (excluding printers/MFD's) productivity software, installation and warranty maintenance included.
  • Payments are spread over four years (subject to Finance approval), facilitating a balanced budget.
  • Automatic priority refresh every four years.
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/pre-requisites for this service?
  • Budget availability.
• What is the turn around time for service delivery?
  • 90days.
• What are the responsibilities of customer?
  • Department administration has to meet with the Customer Support Manager to determine equipment needs and budget requirements.
• When is this service available?
  • Prescheduled by PC refresh schedule.
• What is the usual response time for this service?
  • N/A.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • 7:00am - 5:00pm, Monday - Friday.
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
• What is the cost for this service?
  • To Be Determined by department administration.
• Does this service require cost approval? If yes, what is the cost approval process?
  • Participation requires a four year commitment, approved by Finance Department.