Internet Access & Web Filtering

The Internet Services service provides safe, reliable access to World Wide Web (Internet) resources for users of the County network in order to facilitate County business processes.

• What are the features provided by this service?
  • Internet content filtering, monitoring and logging of user activity.
  • Active malware or known malicious site protection.
  • Dual, independent provider high speed internet pathways for inbound and outbound traffic. 
  • Advanced firewall protections.     
• How do I request or access this service?
  • Have a manager or supervisor submit a Computer Access Request Form to ITS and attach a signed copy of the Acceptable Use Policy.
• What are the requirements/pre-requisites for this service?
  • N/A.
• What is the turn around time for service delivery?
  • 16 Business Hours
• What are the responsibilities of customer?
  • Adherence to Acceptable Use Policy.
• When is this service available?
  • Available 24/7
• What is the usual response time for this service?
  • 8 Hours
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Jeff Yallope.
• What are the support hours for this service?
  • 7:00am-5:00pm, Monday-Friday
  • For support outside of these hours, contact the ITS Service Desk at 901-222-2700 and leave a message. A Customer Support On-Call Technician will receive the message and call you back.
• What is the cost for this service?
  • N/A.
• Does this service require cost approval?
  • N/A.
• What is the cost approval process?
  • N/A.