File Transfer

Provides a secure and unsecured service to transfer files from one location to the next using multiple protocols.

• What are the features provided by this service?
  • SFTP
  • Web browser transfers via HTTPS
• How do I request or access this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• What are the requirements/per-requisites for this service?
  • N/A.
• What is the turn around time for the service delivery?
  • 16 Business Hours.
• What are the customer responsibilities?
  • Provide access to the files to be transferred.
• When is this service available?
  • Available 24/7.
• What is the usual response time for this service?
  • 8 Hours.
• How do I get help with this service?
  • Contact the ITS Service Desk by calling 901-222-2700 or by sending an email to Service.Desk@shelbycountytn.gov.
• Who is the support owner for this service?
  • Service Desk.
• What are the support hours and documentation needed for this service?
  • 7:00am-5:00pm, Monday-Friday.
• What is the cost for this service?
  • N/A.
• Does this service require cost approval? If yes, what is the cost approval process?
  • N/A